HMS Musings
Did you ever have the experience of hearing someone retell an interaction and wonder, “Were we in the same conversation?” It is amazing how 2 people can hear the same things and yet come away with vastly different perceptions of what was said. Sometimes, it is a matter of people listening only for what they want to hear. Other times they only catch bits and pieces due to lack of attention. Whatever the reason, such miscommunication is at the root of many problems.
What does this mean for effective communication to groups? You can take steps to minimize the confusion.
Sometimes communication is more informal, but you can ask effective questions to confirm what you have said was understood as intended. Open ended questions like, “How do you feel about that?” or “How do you think we can implement this effectively?” Can ensure they really listened to what you have to say. Words matter. Use them intentionally!
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Liza HollandLiza is Owner and Consultant of HMS. Archives
July 2022
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